GiffGaff customer service number

GiffGaff, the leading mobile phone network operator, is based in the UK. The owner of Giffgaff is O2 network’s owner ‘Telefonica’. The launching of Giffgaff was on November 25, 2009, and every year has added new services to the customers.

At the time of launching, they offered prepaid connection for the 3G and 2G mobile phones. After that, they have added more minutes, data and text, and the plan was called goody bags. The goody bags then developed an advanced service which was known as Giga bags. In the year 2014, Giffgaff started providing the  4G network and service to more mobile phones.

Complaint Registration

They will always provide you the best service. However, if finding anything wrong, just contact them, and they will try to solve the problem very soon. You can use their service called Asks an Agent for getting this facility. You just need to post your questions in the online portal and their agents will fix the issue within 24 hours.

For contacting Giffgaff’s agent, you have to register and login into “http//,”  and post all your queries on it . You can discuss the questions in the community forum of Giffgaff, which will provide you suitable answers. You will get the service anytime, and they are promising that whatever issue you are facing, they will solve it within one day.

You can send the complaints also through the mail or by an email. The email address of Giffgaff is [email protected].

If you want to make the payment through online, you have to register on After registering, you will be able to pay the amount. You can also check your transaction details with Giffgaff.

You can send all the complaints about the network connection and the service provided by Giffgaff to the Ombudsman service. You can contact them by sending a letter or by contacting through telephone, mobile or fax.

GiffGaff Customer Service Address

You can contact Giffgaff for any assistance by sending a mail to the below address,

  • Giffgaff Ltd
    Hertz House
    11 Vine Street
    UBB 1QE

While sending the letter, never forget to write your contact address on the backside of the envelope. You will not get a reply on the phone, and the office is dealing with complaint letters only.The company will reply you through a letter after they find a solution for your complaint.

14 Responses

  1. Kelly says:

    How do I get my pac number?

  2. Stephen Macken says:

    I am.not happy man this morning I always top up 20 pounds every mth but this morning I could not do it so any chance I could I have a refund for giffgaff making a mistake this morning in the end I had to get the 18 and I did not what that one I like 20 pound one

  3. Imota Akpobaro says:

    Good afternoon I mistakenly topup 3 x Into my son’s phone number the phone number 7 I top up £10 twice and £20 could you please cancel £30 thank you

  4. Imota Akpobaro says:

    good afternoon I mistakenly top up three times on my son’s phone number I wanted to top up £10 only could you please cancel £30 for me I top up two £10 and one £20 please cancel £30 thank you

  5. Melissa Begum says:

    Hi i wana kept my number n i got da pac code to give u

  6. Ayesha says:

    Dear sir/ madam
    I am writing to ask for help because I can’t log in to giffgaff and I can’t remember what email address I used can you please help me and can you please contact me as soon as possible.

  7. kabir jang says:

    i have lost my phone and need to received my number but i have forgotton my password and username and i carnt get on to it to order me a new one please get in touch

  8. Joao Kiala says:

    Dear sir or madam,
    I am just emailing you to say that I am upset with the quality service you are delivering, when I made subscription I did not occult I am older so wy you are not letting to access adult sites.

  9. Babs says:

    Contact your bank and tell them you have been the innocent victim of scammers, they will investigate and also stop this happening again plus if you insist they will refund your money

  10. Shamsaldin says:

    Dear air/madam
    I am writing this message to you to let you know that you smehow withdrawing money from my account. Please contact me as soon as posibke to discuss the issues as it’s called stealing.

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