PIP: Personal Independence Contact Number

In line with many Government Departments, the Personal Independence (PIP) Customer Service line has been moved from an 0845 Number to an 0345 Telephone Number.

This change is in line with recent policy changes around cutting usage costs to benefit claimants when calling to report a change of Circumstances to the Personal Independence (PIP) section or when they simply want to chase the progress of an application.

The new Personal Independence (PIP) Number is 0800 121 4433

It is worth noting that whilst 0345 Numbers are not technically ‘free’ they are treated in the same way as telephone numbers beginning 01 and 02 and as such will be taken from your inclusive minutes if you are calling from a mobile.

More information about out of plan Mobile Call charges to 0345 Telephone Numbers can be found by following the button below

0345 Mobile Costs

44 Responses

  1. Robert Waddington says:

    Haw can you contact anyone when they cut you off automatically every time you phone in?

  2. Cat says:

    Hi can you let me know if you have you’re decision yet and if so how long it took

  3. Ian Chapman says:

    is the phone line having problems? keeps getting to the point where I want to speak with an advisor, and dropping out.

  4. Sandra Webb says:

    On the questions scoreing is it on how you are now or how you were when you first made a claim on.

  5. Lynne says:

    Can i get pip for personality disorder and post dramatic stress disorder ive tryed working but cant due to my personality disorder

  6. Steve Dyke says:

    I have been awarded PIP at a Tribunal, how long does it take for the payments to restart/back payments made

    • rob thedisabled says:

      too long you’ve already probably waited over a year to get your benefit reinstated and ive been waiting an extra 10 weeks so far. citizens advice say around 8/10 weeks. but still waiting and chasing them up

  7. tasleem says:

    Personal independent claim

  8. Karen Raine says:

    . I recently went to Atos Health Care and one of the questions i answered incorrect what can i do to correct this question? I explained the question in bus lengths and that i can only walk between 20&50 metres and not 200 meters, i was tired and in pain!! What can i do to correct this question? I’m worried it may affect my claim please can you help me. .

    • Dorothy Langman says:

      Hi Karen,
      Contact the DWP or ATOS if you have correspondence from them with a contact number & ask that your correct information be relayed to the person who carried out the assessment ~i.e… That your walking capability is between 20-50 metres & not 20-50 bus lengths. If your case has already been assessed & the data is incorrect, you can ask for a ‘reconsideration/review’ stating you wish the correct data to be taken into account. That usually only takes about 2 weeks. If that fails, you can then esculate to an Appeal Tribunal where the ‘evidence’ is assessed, independently by a Tribunal Panel. I hope this helps and allays your fear of being incorrectly assessed.

    • Bongoon says:

      I think the illness must be ongoing.

  9. jan says:

    When you receive pip payment plan and then you ring and say your not happy how long Does a it take for them to make a decision

  10. Stacey taggart says:

    I just wondered how long it takes to make a pip desist ion I had my assessment last Thursday

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