Ofcom fines EE £2.7m for overcharging customers

Today, the telecommunications regulator Ofcom has fined EE more than £2.7 million for overcharging thousands of customers.

The regular found that EE broke a mobile network rule on multiple occasions, Ofcom discovered that EE had been incorrectly charging customers who called 150 while roaming abroad. The 150 number is used to dial EE customer service.

As a result of this more than 30,000 customers were overcharged in excess of over £200,000.

Calls to 150 should have been free within the EU after the new roaming rules came into place in November 2015 yet EE still continued to overcharge customers for calling EE customer service while abroad.

EE accepted the findings by Ofcom and stated that most customers had been refunded already however stated there were still cases where they weren’t able to do so. If you were overcharged for calling 150 while abroad within the EU, you should contact EE immediately for a refund by dialing 0800 956 6000.

The fine of £2.7m will go to the HMRC treasury; EE also donated over £60,000 to charity as a result of this.