BT Customer Service Contact Number
Are you experiencing issues with your BT TV, landline, mobile or broadband? Or perhaps you have a query regarding your account billing, upgrades or want to cancel? Here you will find contact number to BT customer service.
BT Customer Service Number
0800 800 150
Due to the size of BT there are various contact numbers so have a scroll through to find the department you need to contact. We have included free BT customer service numbers for you.
BT Contact Number – 0800 800 150
You can contact BT Customer Service using free phone number 0800 800 150, however if you have BT Mobile you can also dial 150 to contact BT customer service. BT customer support will be able to handle all queries from BT cancellations, upgrades and technical support.
BT Customer Service via Live Chat
BT offers live chat option during business hours, you will find the option when visiting BT.com and also from your BT Login. They will be able to assist with most queries that you would be doing over the phone.
BT Login
Logging into your BT account will enable to you access a wide range of features and save you the hassle of calling in. If you have already signed up, you can login here:
https://home.bt.com/login/loginform
If you are a new customer or have not signed up previously, you can do so here:
https://www.bt.com/appsprofile/registration/signup.do
Through your BT Login you will be able to access a whole host of features from managing your BT bills and payments, viewing your active services and a knowledgeable getting started with your BT services.
BT Cancellations
To cancel one or more of your BT services you use the BT Contact Number – 0800 800 150 to cancel your TV, Broadband, Landline or Mobile plan. If you are on a contract you may be charged a fee for early cancellation.
BT Complaints
You can make a complaint to BT, you can read BTs complaint procedure here:
http://www.btplc.com/Thegroup/RegulatoryandPublicaffairs/Codeofpractice/CustomerComplaintsCode/Complaints_code_of_practice.pdf
To start your BT complaints procedure you should follow the complaint form below:
https://www.bt.com/help/home/complaints.html
Alternatively, make a complaint to BT in writing to:
- Customer Service Manager
BT Customer Correspondence Centre
Providence Row
Durham
DH98 1BT
- BT Billing & Account Department (Including Cancellations)
BT customer service: 0800 800 150
Open 24 hours a day, 365 days a year
- BT Technical Support (Including Service Faults) – 0800 800 151
Open 24 hours a day, 365 days a year - BT Sales (New Customers) – 0800 100 400
Monday to Saturday 8am – 8pm
Sunday 9am – 6pm
Department | Contact Number |
BT Customer Service | 0871 789 1864 |
BT Order, Moving, Switching | 0800 100 400 |
Customers Overseas | +44 179 359 6931 |
BT Billing | 0800 443 311 |
BT Report Faults | 0800 111 4567 |
BT Mobile | 150 |
BT Login Problems | 0800 707 6310 |
BT Automated Billing | 0800 085 2819 |
BT Cancellations | 0800 783 1401 |
BT Account Closure (Bereavement) | 0800 169 1663 |
BT Faults Complaints | 0800 800 151 |
BT Payphone Complaints | 0800 661 610 |
BTSmall Business Faults Complaints | 0800 800 154 |
BT General Small Business Complaints, Cancellation | 0800 800 152 |
BT Business from Mobile | 152 |
BT Small Business Bills Complaints | 0845 600 156 |
BT Business Infinity and Broadband | 0800 169 3809 |
BT Business Pay As You Go Dial-up | 0845 607 1942 |
BT Business Billing | 0845 600 6156 |
BT Lost Phone for Business | 0800 678 1030 |
BT Business Order Tracking | 0800 169 8639 |
BT Business Broadband and Internet Sales | 0800 169 0625 |
BT Moving Back To Business Services | 0800 328 9372 |
BT Business General Sales Inquiries | 0800 389 3364 |
Since Feb 5th I cannot get CH 46-Challenge or CH 70-Horror and I have completely lost CH’s 331 and 335. I have done everything it says but cannot get them back, I have restarted the box 4 times but that doesn’t work. Sometimes when I am watching BT Sports I lose the programme and have to restart everything-WHY? I have contacted you before about this and you have done nothing but if it continues for another 7 days I will leave BT and subscribe to some one else!
my land line receiver is not working. There is no sound coming through. I complained to your customer services and I was told it is due to the telephone base which is faulty. I was advised to buy a new phone. I have bought a new phone but I have the same problem. I complained again and I was told the problem is due to the faulty external line and that this would be flagged up for repairs. It is now 5 days and the fault has not been rectified.
Need someone from bt to call me I need a broadband in my house
I have recently applied for sky broadband package. Upon bt intalallation engineers arrival I was told I would not be able to receive a phone line or broadband and a surveyer would be sent out. I live on a residential caravan park of which half of the site has phone lines and broadband. Would you please help me with this problem.