DWP Adopt 0345 | Cutting costs for Claimants
Today we can confirm that the Department of Work and Pensions have officially adopted 0345 telephone numbers for their customer service networks.
This is great news as it means that claimants who want to contact the DWP to chase progress with benefit claims, notify changes of circumstances or need general advice won’t be charged for calls from BT Landlines and will be able to use inclusive Mobile minutes without incurring any additional costs.
Whilst the 0845 telephone numbers do remain operational the DWP have started taking steps to change all official correspondence so that they reflect the new and potentially cheaper telephone service.
Well done DWP