FREE 0345 Jobcentre Enquiry Line Contact Number


In line with many Government Departments, the Jobcentre Enquiry Line Customer Service line has been moved from an 0845 Number to an 0345 Telephone Number.


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This change is in line with recent policy changes around cutting usage costs to benefit claimants when calling to report a change of Circumstances to the Jobcentre Enquiry Line section or when they simply want to chase the progress of an application.

The new Jobcentre Enquiry Line Number is 0345 604 3719

It is worth noting that whilst 0345 Numbers are not technically ‘free’ they are treated in the same way as telephone numbers beginning 01 and 02 and as such will be taken from your inclusive minutes if you are calling from a mobile.



More information about out of plan Mobile Call charges to 0345 Telephone Numbers can be found by following the button below

0345 Mobile Costs

28 Responses

  1. mark jones says:

    wow i have to pay to call in order to sort out anything with my Esa. Thats very considerate since i have no credit in phone most times. Considering im poor thats the point to why i am writing here since i have no way to contact about my esa and my disability doesnt allow for me to travel so what do i do?. I cant do anything, thanks very much. i looked for an email address for our local job center im fortunate in a way to have monthly web but not good if i cant even email my job center about a letter i had.

  2. Harri Dass says:

    i want to seaarch a job

  3. Barbara says:

    Do I need a appointment to speak to somebody about p.i.p or allowances for disability

  4. Richard Barthorpe says:

    I was meant to be getting a same day payment for signing on Tuesday, I was told the latest my payment would go into the account was 17:00. I just need reassuring that its going to be in, my claim is a Joint account and I also have a 12 week old Baby to support. Please get in touch…

  5. Andrew terry says:

    When i ring why is the voice message cutting out cannot get tgrough

  6. Charmain sanderman says:

    Can you get call backs as I’ve called all morning and all yesterday and not picked up and I get paid tomrz but the got the old bank details and that bank account is now closed?

  7. Angela Taylor says:

    Esa started claim Thursday 30th after hours on the phone I was told I would be called this evening by 6pm and a payment would be credited to my account. I did not receive a call back no money in my account. I am now left not knowing what is happening. Just an appalling horrendous way to treat a person. Please can I be contacted with some sort of explanation?

    • mark jones says:

      i feel your pain about being messed around by them. i had a letter recently that said i was on the work group instead the support group i was told i was on for a few yars. no reason as to why i was put on the work related one since my health has deteriorated over the years and i dont go out anywhere social and asked to go into town for interview but last time i did that many years ago they stated i could work because i had turned up for the interview i was deemed not bad enough with my nerves even though i was given a lift there by a close member of the family and not actually walking about town saying hi to everyone . i have severe nervous disability and bronchitis can barely walk or breathe but im being asked to go in for an interview in order to get me a job and likely they’ll choose what kind of job i must do with no consideration on my illness . ive passed several medical boards even my doctor was very angry with them in the past and wrote a letter of complaint they tried all kinds of methods to get me into work i guess they not happy until im coughing blood and passed out on the job center floor before they see im unable to work. and to top it of i get the letter near christmas like i dont have enough to worry about already. seems like they worse than banks giving out loans when it comes to disabled people entitlement. we are treated more like criminals ..no i take that back criminals have a cushty life in prison these days humanitarianism n all.

  8. Kaiya rainbow says:

    Need to know what I should be getting for my baby

  9. Jordan says:

    Why have I been paid jsa when I claim esa

  10. Clare says:

    Hi I am just wondering if u can help me wiv my new claim on the job centre when I go on the website it’s not working

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