Email Address to contact DWP

Throughout our comments sections people are asking if it is possible to contact benefit sections like jobseekers Allowance, Employment Support allowance and Income support at the DWP by email.

The answer is Yes and No…. the DWP do not offer claimants the option of corresponding by email at the moment however it is possible to send a direct email to the manager of the Benefit Centre dealing with your application.

Sending and email to the benefit Centre manager is a sure way of getting a complaint listened to!

The DWP use a standard method of assigning email addresses to staff and as such if you know the first and 2nd name of a member of staff you can send them and email directly!

Please note that they are very unlikely to respond by email due to the data protection act but if you include your telephone number or enough information about your complaint to enable them to investigate and call you back then we have found that they will.

All DWP email address end with: @dwp.gsi.gov.uk and start with the 1st name then a ( . ) and the surname of the officer. As an example a manager called John Smith will have the email address [email protected].

So all you have to do is look at one of the letters sent to you by either the jobcentre or benefit section dealing with your claim and find the 1st named officer to guess an email address that will get you through.

126 Responses

  1. Ilsthar Ahmed says:

    Hi
    Mum 88 years old has relinquished the appointee status in respect of my sisters DLA.
    I have accepted the appointee responsibility I am 47 years old and brother.
    DWP have visited home and been through the process of the change, also filled the paperwork etc.
    But has been over 2 weeks since home visit, no confirmation/correspondence letter.
    Also since last payment of DLA into old account details NO payment into new account details…meaning current anticipated payment date is almost 2 weeks overdue?
    Please can you advice?

  2. Hannah E. Thomson says:

    I have tried for 3 days to get through to the DWP to advise them of my new address, with no result. Is there any other way to do this?

  3. Katrina hassell says:

    Hi I applied for a budgeting loan I was just wondering when I could be in my bank I find it hard talking on the phone because of my anxiety

  4. I’m desperately trying to find result of my work assessment back in October. Can I email someone as phone is constant playing music

  5. John says:

    Hi,
    I’ve been told by Employment tribunal that I need permision of the court to continue with my employment tribunal case. Does anyone know to who I have to send an email, please? Is it Secretary of state, department of work and pension or someone else. Court needs to eather dismiss or aprove my case. If it is aproved even better . If it is dismissed I need ”dismissal” letter to go back to employement tribunal. Please help

  6. Gillian Mccamlie says:

    is there an email address that you can contact as been on the phone for ages, need to change address

  7. Laura Mery says:

    I was wondering when my budgeting loan will be in my bank account

  8. stephen hoare says:

    The council say I am working, however I am not and I am unable to contact the Universal Credits team directly.

  9. is they they a email adress for dwp debt management so i can send payments on line

  10. Maurice Lowe says:

    I have not received any reply to some information, some weeks ago i sent in an application for funeral expenses, my wife passed away recently and haven’t got the money for her funeral, they will not proceed until their money is payed first, the second one was, i am supposed to be in receipt of a higher state pension but have not been receiving it, this was to start in august.

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