Email Address to contact DWP

Throughout our comments sections people are asking if it is possible to contact benefit sections like jobseekers Allowance, Employment Support allowance and Income support at the DWP by email.

The answer is Yes and No…. the DWP do not offer claimants the option of corresponding by email at the moment however it is possible to send a direct email to the manager of the Benefit Centre dealing with your application.

Sending and email to the benefit Centre manager is a sure way of getting a complaint listened to!

The DWP use a standard method of assigning email addresses to staff and as such if you know the first and 2nd name of a member of staff you can send them and email directly!

Please note that they are very unlikely to respond by email due to the data protection act but if you include your telephone number or enough information about your complaint to enable them to investigate and call you back then we have found that they will.

All DWP email address end with: @dwp.gsi.gov.uk and start with the 1st name then a ( . ) and the surname of the officer. As an example a manager called John Smith will have the email address [email protected].

So all you have to do is look at one of the letters sent to you by either the jobcentre or benefit section dealing with your claim and find the 1st named officer to guess an email address that will get you through.

126 Responses

  1. Sarah says:

    Can someone explain how deductions work when on jsa but have a 0 hour contract? I’ve asked the job centre but they don’t seem to have a clue I got a letter from DWP but that only stated one deduction as I only got paid once in they dates not herd anything else, been told to phone but never have credit and when I do manage to top up it all gets eaten by trying to get through. All I know about deductions is that they discard £5 and my money is being deducted not very usefull especially when I’m still being deducted an I will be getting annother wage next month

  2. Julie Roberts says:

    I am waiting on hearing from you about my mandatory reconsideration for ESA and still have not heard anything my support worker spoke to you last while I was there I had a text for you saying I’ll hear by the 26th April and still nothing I would like to know what’s going on please .

  3. contact number to speak to somebody about supporting people ,i am a manager of a sheltered housing scheme in leicester city

  4. Jake thomas says:

    I need a call back from the dwp regarding the my sick note my payment is ment to be released today

  5. Philip Colledge says:

    Hi clare potter… hope yr situation is impoving. There are people out there willing to help u…keep the faith hun

  6. lee says:

    Does this still work

  7. Joanne garner says:

    I had my face a face assessment on 16th March I’ve been referred by a gp to go to see someone from the mental health team but the appointments not until May 15,th as there busy so what happens about my esa will I still be entitled to it or not?

  8. chris jones says:

    please can people support me an my sons an go view our clip on youtube radio station done for me, more views the better as the link gonna be sent to news companies an theresa may thanks — https://www.youtube.com/watch?v=j7XI30Po-7M

  9. Helen chesterton says:

    Was wondering when my last payment was

  10. Sylvia Cole says:

    I am on the verge of sreaming, all i want to know is when my monthly repayments will stop, i,m sure i,ve paid it all back by now but i cant get hold of anyone to tell me, i have spent a fortune on phone calls and i still havent even spoken to anybody to find out!

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