Universal Credit Helpline


Today we can confirm that Univeral Credits administered by the Department for Work and Pensions (DWP) have officially adopted 0345 telephone numbers for their customer service networks, making calls now free* (*when you have inclusive minutes).

Universal Credit Helpline
0800 328 5644


This is great news as it means that customers who want to contact Department for Work and Pensions  to check on Universal Credit (UC)  applications, notify a change of address, complain or who need general advice won’t be charged for calls from BT Landlines and will be able to use inclusive Mobile minutes without incurring any additional costs.

IS YOUR CALL URGENT?





Primary Benefit Line Old 0845 Number 0345 Number
National 0845  600 07230800 328 5644

HMRC have closed public acces lines in the last 24 hours- we are working to obtain an alternative
Whilst the 0845 telephone numbers do remain operational, DWP have started taking steps to change all official correspondence so that they reflect the new and potentially cheaper/FREE 0345 telephone service.

24 Responses

  1. Diane says:

    due to civid 19 i need to get the goverment self employed help cant get into universal credit form

  2. Jade Hall says:

    Hi I was setting up my Universal credits jsa ,it told me to go on GOV.UK i filled in everything but didn’t have a submit button, how does it work, I asked other people who are on universal credits but it had all changed since they were on it.i remember filling out if i had worked at least a certain amount of days between certain dates.

  3. Colin phillips says:

    I had my universal credit account frozen & received no money for 3 months I then received a letter stating my account has been closed &
    If I needed benefits to apply for universal credit again, which I did had to wait 5 weeks to receive my 1st payment only to discover that today were my money should be in my bank account, universal credit haven’t paid me
    ABSOLUTE JOKE…

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