Employment And Support Allowance (ESA) have officially adopted 0345 / 0800 telephone numbers for their customer service networks, making calls now free when you have inclusive minutes. You can now use the contact number below.
FREE* Employment And Support Allowance
ESA CONTACT NUMBER HELPLINE
0800 169 0310
“This is great news as it means that customers who want to contact Employment And Support Allowance (ESA) to check on a benefit applications, notify a change of address, complain or who need general advice won’t be charged for calls from BT Landlines and will be able to use inclusive Mobile minutes without incurring any additional costs.”
EMAIL DWP HERE!
IS YOUR CALL URGENT? UNLOCK REGIONAL ESA CONTACT NUMBERS
| Primary Benefit Line | Old 0845 Number | 0345 Number |
|---|
| Aberdeen | 0845 608 8749 | 0345 608 8545 |
| Barnsley | 0845 608 8560 | 0345 608 8545 |
| Basildon | 0845 608 8575 | 0345 608 8545 |
| Bathgate | 0845 608 8630 | 0345 608 8545 |
| Belfast | 0845 608 8770 | 0345 608 8545 |
| Birkenhead | 0845 608 8529 | 0345 608 8545 |
| Bolton | 0845 608 8531 | 0345 608 8545 |
| Bradford | 0845 608 8556 | 0345 608 8545 |
| Bristol East | 0845 608 8597 | 0345 608 8545 |
| Burnley | 0845 608 8502 | 0345 608 8545 |
| Bury St Edmunds | 0845 608 8618 | 0345 608 8545 |
| Caerphilly | 0845 608 8562 | 0345 608 8545 |
| Cannock | 0845 608 8676 | 0345 608 8545 |
| Canterbury | 0845 608 8501 | 0345 608 8545 |
| Chester | 0845 608 8534 | 0345 608 8545 |
| Chesterfield | 0845 608 8521 | 0345 608 8545 |
| Chippenham | 0845 608 8621 | 0345 608 8545 |
| Chorlton | 0845 608 8504 | 0345 608 8545 |
| Clyde & Fife | 0845 608 8582 | 0345 608 8545 |
| Clydebank | 0845 600 1506 | 0345 608 8545 |
| Coatbridge | 0845 608 8645 | 0345 608 8545 |
| Cosham | 0845 608 8573 | 0345 608 8545 |
| Derby | 0845 608 8506 | 0345 608 8545 |
| Doncaster | 0845 608 8508 | 0345 608 8545 |
| Exeter | 0845 608 8564 | 0345 608 8545 |
| Glasgow | 0845 603 6347 | 0345 608 8545 |
| Gloucester | 0845 608 8624 | 0345 608 8545 |
| Greenock | 0845 608 8598 | 0345 608 8545 |
| Hackney | 0845 600 6334 | 0345 608 8545 |
| Halifax | 0845 608 8548 | 0345 608 8545 |
| Handsworth | 0845 608 8648 | 0345 608 8545 |
| Hanley | 0845 608 8673 | 0345 608 8545 |
| Hastings | 0845 608 8757 | 0345 608 8545 |
| Hull | 0845 608 8546 | 0345 608 8545 |
| Huyton | 0845 608 8535 | 0345 608 8545 |
| Hyde | 0845 608 8526 | 0345 608 8545 |
| Ilford | 0845 600 2612 | 0345 608 8545 |
| Kilmarnock | 0845 608 8632 | 0345 608 8545 |
| Leeds | 0845 608 8590 | 0345 608 8545 |
| Leicester | 0845 608 8525 | 0345 608 8545 |
| Lincoln | 0845 608 8532 | 0345 608 8545 |
| Lisahally | 0845 603 5759 | 0345 608 8545 |
| Llanelli | 0845 608 8554 | 0345 608 8545 |
| Luton | 0845 608 8627 | 0345 608 8545 |
| Makerfield | 0845 377 6001 | 0345 608 8545 |
| Mansfield | 0845 608 8518 | 0345 608 8545 |
| Merthyr Tydfil | 0845 608 8552 | 0345 608 8545 |
| Newcastle | 0845 608 8642 | 0345 608 8545 |
| Newport | 0845 608 8569 | 0345 608 8545 |
| Norwich | 0845 608 8571 | 0345 608 8545 |
| Nottingham | 0845 608 8528 | 0345 608 8545 |
| Oldham | 0845 608 8523 | 0345 608 8545 |
| Peterborough | 0845 608 8603 | 0345 608 8545 |
| Plymouth | 0845 603 6095 | 0345 608 8545 |
| Preston | 0845 608 8524 | 0345 608 8545 |
| Ramsgate | 0845 608 8626 | 0345 608 8545 |
| Ravenhurst | 0845 608 8657 | 0345 608 8545 |
| Sheffield | 0845 600 1267 | 0345 608 8545 |
| St Austell | 0845 608 8578 | 0345 608 8545 |
| St Helens | 0845 608 8503 | 0345 608 8545 |
| Stockton | 0845 600 1651 | 0345 608 8545 |
| Stratford | 0845 600 0148 | 0345 608 8545 |
| Sunderland | 0845 608 8637 | 0345 608 8545 |
| Totton | 0845 608 8620 | 0345 608 8545 |
| Walsall | 0845 602 0206 | 0345 608 8545 |
| Watford | 0845 608 8583 | 0345 608 8545 |
| Wellingborough | 0845 609 4904 | 0345 608 8545 |
| Wolverhampton | 0845 600 3115 | 0345 608 8545 |
| Worcester | 0845 608 8665 | 0345 608 8545 |
| Worthing | 0845 608 8715 | 0345 608 8545 |
| Wrexham | 0845 600 3016 | 0345 608 8545 |
| York | 0845 608 8550 | 0345 608 8545 |
Whilst the 0845 telephone numbers do remain operational, Employment And Support Allowance (ESA) have started taking steps to change all official correspondence so that they reflect the new and potentially cheaper telephone service.
*See https://www.0345-numbers.uk for costs
Y have u not paid me
I need a copy of my last award but cant get through to the above number. Is there anyway else I can ask for this
Esa said they will phone me and I never received that call why would that be
does anyone know the freepost address for ESA
Haven’t been paid today? Why?
Please get in touch with me.
Im trying to sign off esa but cant get through on any number getyour f*****g act together!!!!
you have extended you initial automated message to include details about the EU referendum and how it will not effect benefits. as this message plays over the dialing tone and the call isn’t classed as answered no one can get through as phones automatically hang up assuming there is no answer and it just ‘times out’. This is very annoying and of no use to anyone
I haven’t received my Esa can someone please explain why..
I would love to see what your response on this is admin?
Is this some sorta joke? i was promised a call back on Tuesday 26/07/2016 for 16:00 its now Thursday 28/07/2016 15:20 and still I haven’t received a call since Tuesday?! I have rang relentlessly and dread to think what phone bills I’ve occurred in doing so, No one is liable for this as they can only give a first name or alias, so i’m passed around in circles with no reassurance and uncertainty (after waiting approximately an hour in que…)
I’ve spoken to a ‘Ben’ today who semi apologised about no one calling me back and he mentioned it will definitely be today by 3 o’clock?! (adding notes on system apparently) I’m here now ringing on a landline (waiting on hold) writing and glancing at my mobile phone.
I’ve triple checked my contact number to ensure they have the correct one for me and still received no call back? I’ve escalated this with a supervisor/manager ‘David Crese’ who clearly doesn’t have any real authority. My Original certificates were sent last Tuesday, I was promised an advanced payment to my income support (similar to what used to be a crisis loan) and now i’m told they can’t do anything until documents are recieved, I’ve said well if that’s the case i will e-mail whilst on phone now?? This wasn’t an option and again I’ve been fobbed off and promised a call back.
28, British White, Severe Anxiety & Depression,
Hi Joe
This sounds like a nightmare! I totally get where you are coming from as I have also had the ‘3hr callback’ promise broken 4 consecutive times in a week. In the end I gave up with the telephone and fired an email directly to the manager of the office that had promised the callback and guess what… I was called back within an hour of sending.
I suggest that you grab a recent letter that you have had from the dwp and checkout the instructions at our ‘ Email the DWP page and fire the local office manager an email naming ( if possible) those that have broken promises and also listing times of calls etc as they can/will check this and give staff involved a sharp word– often gets stuff moving sharpish!
Good luck mate!