Universal Credit Number

In line with the rest of DWP, the Universal Credit Customer Service line has been moved from an 0845 Number to an 0345 Telephone Number.

This change is in line with recent policy changes around cutting usage costs to benefit claimants when calling to report a change of Circumstances to the Universal Credit section or when they simply want to chase the progress of an application. You can contact Universal Credit using the number below.

Universal Credit Contact Number
0800 328 5644



Universal Credit Number 0800 328 5644


Contact the DWP Universal Credit number on 0345 600 0723, if you are welsh you can also call on 0345 600 3018. This number can be used for complaints about Universal Credit and your application.


It is worth noting that whilst 0345 Numbers are not technically ‘free’ they are treated in the same way as telephone numbers beginning 01 and 02 and as such will be taken from your inclusive minutes if you are calling from a mobile.

More information about out of plan Mobile Call charges to 0345 Telephone Numbers can be found by following the button below

0345 Mobile Costs


25 Responses

  1. Judith says:

    why does it take almost two days for an appointment to be made? ive just recently made claim for universal credit and not yet received a phone call or email to state when my appointment is, ive also rang up and used all of my credit just to be told they cant tell me when my appointment is as its another company called Capita that ring to tell of the appointments?

  2. Thomas Simm says:

    Trying to ring the number it just cuts of why?

  3. brian dunn says:

    I have not heard off my universal credt claim since june and am getting very anxiouse have tried the whole off last week trying to get in touc but have been unsuccessful and at my wits end now ..I am all new to this and I’m afirst time claimant

  4. Billy says:

    No credit to call and have not been paid is there a way to get in contact?

  5. Jason Willan says:

    Can I make an appointment via email

  6. Alison says:

    Lost my voice and no one about to contact for me to say i can’t make an appointment

  7. Michelle fergusson says:

    I is there a number to apply for advance payment

  8. Waynejackson says:

    I made a new claim last week an have not had a call to confirm my appointment universal credit

  9. Tony says:

    Do you communicate via email as well as phone? I have been trying to phone you since Friday but cannot get through to your number. Can you answer questions via email?
    Many thanks,

  10. James Muir says:

    im new to all this, i think its a big step in to the right direction. you could say im a learner.

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